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7 Tips For Dealing With Tenants From Hell

Updated: Aug 12, 2019

Some tenants are just difficult to deal with. They make late payments, damage property, make partial payments and in some cases, are unable to maintain the quality of your house. When you have a good property management company to help you, you really do not need to deal with the hassles an unorganised tenant brings your way.

Tenants from hell do not always start out as tenants from hell, they may be frustrated because the landlord has failed to uphold terms of their tenancy agreement. It may well be also that there is a lack of communication. There are two sides to every story. It is always in the landlord’s interest to establish a good line of communication whatever the situation is. Most tenants are good people, they may not set out to withhold payment or not pay at all or to damage property but with a good communication line, their behaviour may change.

The good news is that at Divine Property Management, you do not have to deal with tenants who go rogue or who are simply bad tenants. We are here to help you.

Here are our tips for dealing with bad tenants. Please do share yours with us.

Be objective and kind: This may be difficult to do when dealing with tenants who are already aggrieved. Talking to your tenant abruptly or angrily will not resolve the issue. Remember they are also human, they will respond in the same manner as you respond to them. If you are condescending and rude, they will treat you as such. Try as you can to be fair, reasonable and above all, calm. Then, you develop a reputation of being accommodating. Also do remember that its is a global world out there, dissatisfied customers can always go online to leave you a bad review.

Keep a Written Record: As with most things, you need to keep a written record of every request, every payment and in some cases every conversation you have with a contentious tenant. In most cases, it is advisable to make video recordings as proof of evidence in case of a dispute. Video recordings are usually helpful when a new tenant is moving into a building. It is also helpful to get the tenant to sign that they received

Be professional: In your dealings with tenants, be organised. This means you need to reply to their emails and return their voice calls promptly. It also calls for a certain level of maturity or as some would put it, civility. The landlord is advised to go the extra mile in keeping the peace. What this translates to is that there should be an agreement/policy of behaviours and consequences when both parties do not stick with it. For example, if the tenant fails to make payment the first time, the landlord should put it a warning in writing as is in the agreement. The landlord will need to be direct in his expectations and this must be communicated clearly. The same duty of responsibility also applies to the landlord. The landlord should know fulfill all his responsibilities in the agreement. If he is unable to fix anything, this needs to be communicated expressly letting the tenant know why and when the work will then commence.

Hire an estate management company: Sometimes, it is best to hire out the work to an estate management company. Life is too short. You really do not want to spend your evenings frazzled dealing with repair issues upon repair issues or bad tenant drama. Divine Property Management are reputable realtors and property management experts. They have the communication skills, the people skills and the experience it takes to manage bad tenants. Give them a call here.

Let them go: The most obvious observation here is to let your most terrible tenant go. Let them go but follow due process. If you have to send letters, send letters, do what you need to do as soon as you decide the tenant has to go. A Written Notice to Vacate will help you bring an end to the night mare.

Begin the eviction process: The eviction process is expensive and could require the need for a lawyer or paralegal In Alberta,here is what the law states: Tenants must be served a written notice that states the reason for the eviction and the date the tenancy is to end. Tenants can dispute an eviction, unless it is for unpaid rent. If the tenant objects to the reason, the landlord must go to the Residential Tenancy Dispute Resolution Service (RTDRS) or court for an order terminating the tenancy and to get possession of the premises. Both parties can present their arguments to the RTDRS or Court. At any time, a landlord and tenant can agree between them to end the tenancy by a certain date and save the expense of taking the matter to RTDRS or Court. The most common reason for an eviction is when a tenant fails to pay rent. Tenants can’t withhold rent to force the landlord to do something, such as making repairs. The landlord is legally entitled to have the rent paid in full when it’s due. If the tenant cannot pay the rent and lets the landlord know beforehand, the landlord can let the tenant stay and pay rent later or over time. However, the landlord is under no obligation to do this. Other reasons include: breaking rental agreement terms, damaging the rental premises, disturbing or endangering others in the rental premises.

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